Manager of Support Engineering

Job Summary

A company is looking for a Manager, Support Engineering.

Key Responsibilities

• Lead a team of Technical Support Engineers to resolve complex technical issues
• Drive talent strategy including hiring, onboarding, and performance coaching
• Act as a technical liaison between Support and Engineering, advocating for customer impact

Required Qualifications

• 4+ years of experience in Technical Support, IT, or a related technical field
• 1-4 years of experience in people management
• Strong technical aptitude with the ability to master complex products quickly
• Experience partnering with cross-functional stakeholders on technical escalations
• Proven ability to balance strategic initiatives with operational leadership