Job Summary

A company is looking for a Manager of Technical Account Management in Tampa, FL.

Key Responsibilities:

• Lead and coach a team of Technical Account Managers to resolve customer challenges, develop partnerships, and meet KPIs
• Collaborate with cross-functional teams to drive customer success and improve product supportability
• Hire, onboard, and provide coaching for team members while tracking key performance indicators

Required Qualifications:

• 6+ years of IT experience, cybersecurity background preferred
• 3-5 years of management experience in technical customer success
• Experience in managing customer escalations and fostering internal relationships
• Ability to explain technical concepts to both technical and non-technical audiences
• Bachelor's degree in Computer Science, Management Information Systems, or related field, or equivalent experience