Manager of Technical Account Management

Job Summary

Leading a team of Technical Account Managers, the full-time Manager of Technical Account Management will coach and develop staff, enhance operational workflows, and drive technical problem-solving in a remote environment.

Key responsibilities

• Lead, coach, and develop a team of Technical Account Managers through regular feedback and performance management
• Partner with the Director of Customer Operations to scale the Technical Account Management function and improve efficiency
• Serve as a senior escalation point for complex customer situations, ensuring effective resolution and documentation

Required qualifications

• 5+ years of experience in Technical Account Management, Customer Success, or a similar customer-facing technical role
• 3+ years of people management experience leading high-performing teams
• Demonstrated success in coaching employees through performance management and career development
• Experience managing complex customer escalations and cross-functional initiatives
• Strong operational mindset with a passion for improving processes and scaling teams