Manager of Technical Complaints

Job Summary

Leading a global team, the full-time Manager of Technical Complaints will oversee the technical complaint handling process, ensuring compliance and efficiency while driving transformation from SAP to Veeva Vault Quality in a hybrid work environment.

Key responsibilities:

• Lead and develop a global team of Technical Complaint Specialists
• Own the end-to-end complaint handling process from intake through closure
• Drive complaint trending, KPIs, and management reviews while supporting FDA inspections and audits

Required qualifications:

• Bachelor's degree in Engineering, Life Sciences, or related field
• 5+ years of medical device quality experience with significant complaint handling responsibility
• 3+ years of people leadership experience in a global environment
• Hands-on experience with Veeva Vault Quality Complaint Management
• Working knowledge of FDA regulations and ISO standards related to complaint handling