Manager of Technical Implementations

Job Summary

A company is looking for a Manager, Technical Implementations.

Key Responsibilities

• Lead and develop a team of Technical Implementation Managers through coaching and performance feedback
• Ensure smooth customer transitions from discovery through activation and clarify ownership throughout the onboarding lifecycle
• Standardize and refine implementation workflows and operational processes to improve scalability and consistency

Required Qualifications

• 3+ years of experience managing onboarding, implementation, or customer-facing delivery teams in a fast-paced environment
• Strong track record of guiding customers from discovery through activation while balancing customer experience and operational execution
• Experience in building scalable onboarding workflows and driving measurable customer outcomes
• Ability to lead technical and non-technical conversations effectively
• Commitment to building inclusive, high-trust teams that balance operational rigor with empathy