Manager of Ticket Operations

Job Summary

Overseeing ticket operations for multiple teams, the full-time Manager of Ticket Operations will manage day-to-day operations, maintain ticket systems, and support sales representatives while working remotely and requiring flexibility for evenings and weekends.

Key responsibilities

• Lead day-to-day ticket operations, including event management, venue scaling, and ticket inventory
• Manage the online ticket system and oversee payment processes, ticket management, and access control
• Conduct audits of ticketing processes to ensure compliance and efficiency while mentoring ticketing representatives

Required qualifications

• Post-secondary degree or equivalent combination of education and experience
• 4 to 6 years of experience in ticketing operations within sports or live entertainment
• Strong technical knowledge of Ticketmaster systems, including Host and Archtics
• Prior leadership or management experience in ticketing operations
• Ability to work flexible hours, including evenings and weekends, and travel as required