Manager of Union Contracts

Job Summary

A company is looking for a Manager, Union Payroll Contracts.

Key Responsibilities

• Lead the Contracts Administration team to ensure SLAs for project reviews and contract setups are met
• Manage union contract support workflows, maintaining quality, accuracy, and compliance
• Oversee the Salesforce-first contracts intake and case management process, ensuring proper documentation and reporting

Required Qualifications

• Minimum 5+ years of experience in contracts administration or related fields
• 2-3 years of people management experience with oversight of operational workflows
• Strong knowledge of entertainment union and guild agreements
• Experience with CRM or case-management workflows, preferably Salesforce
• Proven ability to manage escalations and implement process improvements