Manager of User Support

Job Summary

A company is looking for a Manager, User Support & Applications.

Key Responsibilities

• Lead and develop a team focused on user support and engagement
• Oversee platform ownership and administration of digital tools, ensuring usability and compliance
• Design and implement user engagement programs to gather feedback and improve user experience

Required Qualifications

• 8+ years of experience in IT service delivery or technology enablement roles
• Deep hands-on expertise with Jira, including design, configuration, and governance
• Strong understanding of Microsoft 365 and related collaboration tools
• Experience in designing feedback programs and managing change
• Familiarity with tools such as Smartsheet, Miro, or DocuSign is a plus