Manager, Renewals (CJIS Compliance)

Job Summary

Leading the renewals function, the full-time Manager, Renewals (CJIS Compliance) will own the strategy and execution of the renewal lifecycle, ensuring timely contract renewals and proactive risk management while operating remotely.

Key responsibilities

• Define and maintain standards for the renewal lifecycle, ensuring timely initiation and execution
• Own renewal outcomes across the customer base, focusing on gross retention and revenue continuity
• Lead, coach, and develop a team of Renewals Specialists while fostering a culture of accountability and proactive ownership

Required qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Marketing, or a related field (or equivalent experience)
• 5-8 years of experience in renewals, deal desk, customer success operations, or commercial account management, including 3+ years of people leadership experience
• Strong understanding of recurring revenue models, retention metrics, and renewal forecasting
• Experience managing complex contracts, including MSAs and enterprise renewals
• Data-driven mindset with proficiency in Salesforce and renewal reporting