Manager, Renewals Team

Job Summary

A company is looking for a Manager of the Renewals Team.

Key Responsibilities

• Lead, coach, and develop a team of Renewal Specialists focused on early-stage startup accounts
• Own overall Net Revenue Retention (NRR) and Gross Dollar Retention (GDR) while developing strategic interventions to reduce churn
• Establish scalable renewal processes and ensure accurate execution of commercial workflows

Required Qualifications

• 3-5+ years of experience in SaaS renewals, account management, or customer success; 1-2+ years managing a high-volume team
• Proven track record of implementing scalable processes and improving retention metrics
• Excellent operational discipline with a focus on forecasting accuracy and data-driven decision making
• Ability to coach team members on negotiation and renewal strategies
• Highly motivated with adaptability to thrive in a fast-paced environment