Manager Shared Services

Job Summary

Managing a team of Specialists, the full-time Manager Shared Services will ensure efficient service delivery and handle complex inquiries while collaborating with cross-functional teams to improve processes and reporting in a remote environment.

Key responsibilities

• Oversee employee management, including coaching, training, and performance evaluations
• Serve as the subject matter expert for HR services, ensuring effective inquiry resolution and escalation processes
• Develop and implement new HR processes and metrics-driven strategies to enhance customer satisfaction and operational efficiency

Required qualifications

• Bachelor's Degree required
• Experience managing a team of five or more employees
• Knowledge of project management principles and HR service delivery models
• Ability to handle ambiguity in a fast-paced environment with changing priorities
• Exceptional customer service and analytical skills