Manager, Specialty Account Management

Job Summary

Managing a specialized team remotely, the full-time Manager, Specialty Account Management will oversee the Professional Supply Pod, ensuring successful integration and optimization of professional fleets while driving performance and developing team members.

Key responsibilities

• Unify the Account Management Lifecycle by leading a team of Business Development Managers and CarePartner Specialists to optimize daily ride volume
• Drive Professional Supply Performance by owning supply-side metrics for WAV and Livery categories to meet district demand
• Standardize Operational Blueprints by enforcing documentation standards to ensure consistency across market launches and CarePartner relationships

Required qualifications

• 5+ years of experience in managing professional teams with a track record of developing mid-level contributors
• Proven ability to create scalable standard operating procedures from complex processes
• Experience leveraging AI and automation tools to enhance productivity and streamline operations
• Strong data-driven approach to performance management and forecasting supply needs
• Excellent communication skills to represent the division in cross-functional leadership meetings