Manager, Strategic Customer Success

Job Summary

A company is looking for a Manager of Strategic Customer Success.

Key Responsibilities

• Lead and develop a team of Customer Success Managers, fostering a high-performance culture
• Own retention and growth outcomes by managing portfolio risk and mobilizing resources for critical accounts
• Drive strategic value by building executive relationships and developing compelling value narratives for customers

Required Qualifications

• 7+ years in Customer Success, Account Management, or a related role in B2B SaaS, with enterprise experience
• 2+ years of experience managing a team of Customer Success Managers
• Hands-on ownership of accounts generating $1M+ in ARR
• Proven ability to manage customer crises and sustain executive relationships
• Experience in developing value narratives that connect product usage to strategic outcomes