Manager Technical Customer Support

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Fri, Apr 05, 2024

This job expires in: 4 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Experienced

Job Summary

A company is looking for a Manager, Technical Customer Support.

Key Responsibilities:

Lead and coach a team of technical support representatives to handle customer inquiries effectively
Track and improve key performance indicators to ensure team meets performance targets
Analyze customer feedback to identify trends and implement strategies for improvement

Required Qualifications:

5+ years managing successful teams
4+ years of solar experience, including in-depth knowledge of solar photovoltaic systems
Proven experience in providing technical support or customer service
Experience in solar industry operations or financial services
NABCEP or similar solar technical certification

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