Manager, Technical Support Engineering

Job Summary

A company is looking for a Manager, Technical Support Engineering.

Key Responsibilities:

• Lead, mentor, and coach a team of high-performing Technical Support Engineers
• Identify and implement opportunities for process improvements and automation to enhance support efficiency
• Collaborate with internal stakeholders to resolve complex technical issues and provide customer feedback on product improvements

Required Qualifications:

• 5+ years of experience in providing technical support for enterprise software solutions
• 2+ years of people management or team leadership experience on a technical support engineering team
• Experience working with REST APIs, scripting, and containers
• Familiarity with security automation, IT workflows, or related domains
• Experience providing technical support to US Federal or Public Sector organizations