Managing Director of Account Management

Job Summary

To drive revenue growth and customer retention, the full-time Managing Director of Account Management will lead the account management function, build a high-performing team, and establish strategies for net revenue retention and expansion while working remotely.

Key responsibilities

• Own net revenue retention and expansion ARR, setting targets and forecasts to drive sales performance
• Build and lead the Account Management team, hiring talent with commercial instincts and legal domain knowledge
• Define and implement the expansion playbook for identifying growth opportunities and managing strategic accounts

Required qualifications

• 8+ years of enterprise SaaS account management or customer success experience, including 3+ years in a leadership role
• Demonstrated ownership of net revenue retention or expansion ARR targets in a high-growth B2B SaaS environment
• Proven track record of building expansion playbooks and managing AM teams with commercial accountability
• Experience managing enterprise accounts at law firms or Fortune 500 legal departments is a strong advantage
• Bachelor's degree required; MBA is a plus