Managing Director of Customer Success

Job Summary

A company is looking for a Managing Director of Customer Success in the Healthcare Government vertical.

Key Responsibilities

• Build and maintain trusted relationships with government and public sector clients
• Ensure successful program delivery and accountability across a portfolio of government accounts
• Lead and mentor a team of Customer Success Managers to drive client satisfaction and retention

Required Qualifications

• 15+ years of experience in government health programs or managed care
• Proven track record of managing complex government accounts
• Experience leading a team in a healthcare technology or services environment
• Deep understanding of Medicaid, Medicare, and CMS program requirements
• Strong credibility with government program directors and agency executives