Managing Director, Strategic Account

Job Summary

Leading a significant program for a strategic customer, the full-time Managing Director, Strategic Account will be responsible for end-to-end success, overseeing project execution, managing customer relationships, and coordinating cross-functional teams in a remote environment.

Key responsibilities

• Drive and govern the master project plan across onboarding, training, data migration, and support
• Act as the primary executive contact for strategic customer stakeholders, building trust and alignment
• Lead a cross-functional team to ensure clear role ownership and successful program delivery

Required qualifications

• 10+ years of experience in leading complex enterprise SaaS implementations or customer success programs
• Proven success managing multi-workstream deployments with 100+ end-user locations
• Strong command of project governance, including risk management and milestone reporting
• Experience directly leading cross-functional teams with full people management authority
• Track record of navigating high-stakes situations and making sound decisions under pressure