Mandarin Bilingual Customer Advocate

Job Summary

A company is looking for a Customer Service Advocate I - Mandarin Bilingual.

Key Responsibilities

• Responds to routine member and provider inquiries accurately and timely
• Mitigates complaints to resolve issues during the initial contact
• Documents communications and maintains performance standards in a contact center environment

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Bilingual in Mandarin and English preferred
• Ability to multitask using multiple systems and programs
• Must be authorized to work in the U.S. without visa sponsorship