Mandarin Customer Service Representative

Job Summary

A company is looking for a Mandarin-speaking Customer Service Representative to work remotely.

Key Responsibilities

• Respond to customer inquiries regarding benefits and eligibility in a courteous manner
• Provide accurate information to resolve inquiries from members and providers
• Document all customer interactions thoroughly and educate customers on benefits and claims

Required Qualifications

• 2 years of experience in a customer service role
• 2 years of experience in a call center support environment
• High school diploma or equivalent
• Fluency in Mandarin and Chinese
• Experienced level of expertise in the field