Mandarin Customer Service Representative

Job Summary

A company is looking for a Mandarin-speaking Customer Service Representative to work remotely.

Key Responsibilities

• Respond to customer inquiries regarding benefits and eligibility in a courteous manner
• Provide accurate information to resolve member and provider inquiries
• Document all customer interactions thoroughly and educate customers on eligibility and claims

Required Qualifications

• 2 years of experience in customer service
• 2 years of experience in a call center support role
• Fluency in Mandarin and Chinese (2 years of experience required)
• High school diploma or equivalent
• Experience level: Experienced