Mandarin Customer Service Representative

Job Summary

A company is looking for a Mandarin-speaking Customer Service Representative to work remotely.

Key Responsibilities

• Respond to customer inquiries regarding benefits and eligibility in a courteous and professional manner
• Provide accurate information to resolve member and provider inquiries
• Document all customer interactions thoroughly and educate customers on eligibility, benefits, claims payment, and authorizations

Required Qualifications

• 2 years of experience in customer service
• 2 years of experience in call center support
• 2 years of experience speaking Mandarin
• High school diploma or equivalent
• Experience level: Experienced