Mandarin Customer Service Specialist

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Serve as the primary contact for parents and students, providing support via chat, email, WeChat, and phone
• Respond to inquiries regarding courses, learning progress, and account access while ensuring timely and professional communication
• Document issues, identify patterns, and collaborate with internal teams to enhance workflows and user experience

Required Qualifications

• Previous experience in customer service, customer success, or education support is highly desired
• Fast learner with the ability to understand complex processes and product details
• Fluency in Mandarin is required; proficiency in English communication is essential
• Tech-savvy and comfortable using multiple communication tools and internal systems
• Strong sense of ownership toward user experience, aiming to deliver the best possible outcomes for families