Mandarin Customer Success Specialist

Job Summary

Fluent in Mandarin, the full-time Contractor Customer Success Specialist will manage customer inquiries and support for parents and students, ensuring a smooth learning experience while working remotely.

Key responsibilities

• Serve as the primary contact for parents and students, providing support via chat, email, WeChat, and phone
• Respond to inquiries regarding courses, learning progress, and account access, ensuring timely and professional communication
• Handle complex cases with ownership, proactively finding solutions and collaborating with internal teams to improve user experience

Required qualifications

• Previous experience in customer service, customer success, or education support roles is highly desired
• Fluency in Mandarin is required; proficiency in English is essential
• Strong problem-solving skills and ability to remain calm under pressure
• Highly organized and detail-oriented, capable of managing multiple tasks in a fast-paced environment
• Tech-savvy and comfortable using various communication tools and internal systems