Mandarin-speaking Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Mandarin-speaking).

Key Responsibilities

• Liaise between parents and the education strategist to ensure clear communication and alignment on the child's education strategy
• Support student engagement by scheduling meetings and ensuring timely communication regarding progress and concerns
• Stay updated on application timelines and assist students with necessary documentation for school applications

Required Qualifications

• Bachelor's degree minimum (preferably from a US/UK university)
• Professional fluency in Mandarin and English
• Experience in customer service and parent liaising, preferably in an educational context
• Knowledge of education systems and university admissions is advantageous
• Familiarity with youth development, mentoring, or coaching is a plus