Marketing Specialist

Job Summary

Supporting CRM marketing platforms, the full-time Marketing Specialist will provide technical assistance to engineering teams and business users, ensuring efficient operations while working remotely.

Key responsibilities

• Serve as Level 2 technical support for CRM products and marketing operations
• Manage and respond to ServiceNow tickets, including escalations from Level 1 support
• Train staff and stakeholders on CRM and marketing platform usage and best practices

Required qualifications

• Experience supporting enterprise CRM and marketing technology platforms in a corporate environment
• Strong experience with Microsoft O365, Citrix, Braze, Smartling, and ServiceNow
• Minimum of 3 years of large corporate enterprise IT support experience
• Associate's degree or relevant technical certification required; Bachelor's degree preferred
• Excellent customer service and stakeholder management skills