Marketplace Quality Assurance Specialist

Job Summary

A company is looking for a Marketplace Quality Specialist.

Key Responsibilities:

• Regularly assess customer interactions to ensure adherence to quality standards
• Evaluate performance of customer operations representatives and provide feedback
• Review and refine customer operations processes to enhance efficiency and accuracy

Required Qualifications:

• Minimum of 3 years experience in quality assurance, preferably in customer support or contact center
• Proficient in data analysis for operational insights
• Ability to identify root causes, develop solutions, and adapt
• Flourishes in dynamic, fast-paced settings, managing multiple priorities
• Familiarity with relevant software tools and platforms used in customer support and quality assurance