Marketplace Seller Support Specialist
Job Summary
Providing exceptional support to sellers in a remote capacity, the full-time Marketplace Seller Support Specialist will manage inquiries, resolve technical issues, and enhance the seller experience while collaborating with a global support team.
Key responsibilities
- Coordinate and guide a global team to address seller inquiries and complaints effectively
- Compile and analyze support metrics to assess team performance and identify improvement areas
- Directly resolve seller issues related to platform usage, account management, and policies
Required qualifications
- Experience in customer support, preferably in an e-commerce or marketplace environment
- Proficiency in CRM software and ticketing systems, with experience in Salesforce preferred
- Strong analytical skills to assess support metrics and identify trends
- Ability to communicate effectively with diverse stakeholders
- Willingness to engage in continuous learning and development related to marketplace policies and tools
Complete Job Description
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