MarTech Issues Management Specialist

Job Summary

A company is looking for a MarTech Issues Management Specialist.

Key Responsibilities

• Serve as the initial point of contact for stakeholders experiencing issues with MarTech platforms, diagnosing and resolving Tier 1 issues
• Provide exceptional support to stakeholders, ensuring prompt and effective resolution of concerns
• Utilize monitoring tools to identify potential issues and trends, providing regular reports on issue resolution metrics

Required Qualifications

• BA/BS degree in economics, statistics, computer science, or other quantitative field preferred
• 3+ years of experience in a MarTech operations role
• Experience with marketing technology platforms and tools, such as Salesforce Marketing Cloud and Salesforce Data Cloud, preferred
• Proficiency with various marketing automation technology and strong working knowledge of Google Suite
• Ability to work cross-functionally and adapt workflows based on new learnings