Maryland Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive who will handle customer inquiries and provide support in a remote setting.

Key Responsibilities

• Answer inbound calls and customer inquiries through various channels in a courteous and timely manner
• Document customer interactions accurately using CRM systems and follow established procedures
• Resolve or escalate customer inquiries as necessary and maintain quality standards in customer interactions

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to organize simultaneous tasks and understand workflow processes
• Typing and writing abilities for effective communication
• Ability to work as a team member