Maryland Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive who will provide customer service support remotely.

Key Responsibilities

• Answer inbound and outbound customer inquiries across various communication channels
• Document customer interactions accurately using CRM systems and follow established procedures
• Maintain high-quality customer service and follow-up on inquiries requiring further investigation

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to read and speak English clearly and professionally
• Proficiency in typing and writing to respond to inquiries
• Ability to work effectively as part of a team