Maryland Customer Service Representative

Job Summary

A company is looking for a Customer Care Executive who will handle customer inquiries remotely.

Key Responsibilities

• Answer inbound and respond to customer inquiries through various channels in a professional manner
• Document all customer interactions accurately using CRM systems and follow established procedures
• Provide support for examination scheduling and escalate inquiries as needed

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to read and speak English clearly and professionally
• Experience with CRM applications and documentation processes
• Ability to work as a team member and manage multiple tasks