Maryland Customer Service Representative

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Answer inbound and outbound customer inquiries via phone, email, chat, and other channels in a professional manner
• Document all customer interactions accurately using CRM systems and follow established procedures
• Provide support for general inquiries and maintain up-to-date knowledge of policies and procedures

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to organize multiple tasks and understand inquiry resolution workflows
• Experience with CRM applications and documentation processes
• Availability to work some weekends and holidays as needed