Maryland Customer Service Representative

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Answer and resolve customer inquiries via phone, email, chat, and other channels
• Document all customer interactions accurately in the CRM system
• Follow established procedures and maintain quality standards in customer interactions

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to organize and manage multiple tasks effectively
• Experience with CRM applications and software
• Must be able to work in a team environment