Maryland Customer Service Representative

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Answer inbound and outbound customer inquiries across various communication channels in a professional manner
• Document customer interactions accurately using CRM systems and follow established procedures
• Maintain high-quality standards for customer interactions and follow-up on escalated inquiries as needed

Required Qualifications

• Education: High school diploma or GED required; degree preferred
• Experience: Minimum of 3 years in customer service or contact center roles
• Ability to work effectively as a team member
• Proficiency in typing and writing for effective communication
• Must be able to read and speak English clearly and fluently