Maryland Licensed Behavioral Health Advocate

Job Summary

To support a growing team, the full-time Maryland Licensed Behavioral Health Advocate will manage escalated issues in a fast-paced environment, ensuring timely resolutions while working remotely across the U.S.

Key responsibilities:

• Achieve timely resolution to urgent and non-urgent issues, with most resolved within 48 hours
• Critically analyze issues to determine root causes and communicate findings to management and partners
• Collaborate across multiple teams and develop effective working relationships with internal and external customers

Required qualifications:

• Behavioral Health Clinical licensure to practice at the independent level (e.g., LPC, LCSW, LMFT, LMHC) or an RN with 2+ years of psychiatric experience
• 5+ years of behavioral health care experience
• 3+ years of customer service experience in the healthcare industry
• Knowledge of state and federal regulations governing commercial health insurance
• Proficiency with computer and Windows PC applications, including Linx, ICUE, and OCM