Maryland Licensed Call Center Supervisor

Job Summary

A company is looking for a Remote Medicaid Call Center Supervisor.

Key Responsibilities

• Supervise Customer Service employees and ensure member/provider satisfaction, retention, and growth
• Develop, motivate, evaluate, and coach staff on call handling and teamwork
• Monitor performance measures and allocate resources to meet demands while ensuring regulatory compliance

Required Qualifications

• 4 years of experience in a member/call center environment
• 2 years of experience leading a member/customer service team
• Bachelor's Degree or equivalent work experience
• Preferred experience in a Medicaid and/or Medicare setting