Maryland Licensed Client Advocate

Job Summary

A company is looking for a Client Advocate, Benefits (Remote).

Key Responsibilities

• Respond to and resolve customer service inquiries related to benefits, eligibility, and claims
• Educate clients and their employees about coverage fundamentals and benefits
• Research complex issues and collaborate with support resources to resolve customer problems

Required Qualifications, Training, and Education

• Minimum 2 years of experience in customer service within the employee benefits field
• Life and Health license or ability to obtain licensing
• Proficient in problem-solving and conflict management
• Ability to listen skillfully and identify client needs
• Experience in maintaining client relationships and database management