Maryland Licensed Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate III - Maryland Medicare - (Remote).

Key Responsibilities

• Provide answers to member, provider, and broker inquiries regarding product information, benefits, claims, eligibility, and billing
• Resolve complex inquiries and issues by gathering information, verifying understanding, and ensuring compliance with policies
• Mentor and lead lower-level Customer Service Advocates, ensuring accurate and consistent information delivery

Required Qualifications

• High School Diploma or GED
• 5 years of customer service experience
• Preferred: 5 or more years in a call center customer service role or experience with medical or insurance terminology
• Ability to navigate PC systems and perform data entry
• Experience in a fast-paced environment managing multiple customer service demands