Maryland Licensed Customer Service Advocate

Job Summary

Providing essential support to members, providers, and brokers, the full-time Maryland Licensed Customer Service Advocate will address inquiries related to product information, benefits, claims resolution, and eligibility in a remote call center environment.

Key responsibilities

• Resolve member, provider, and broker inquiries by gathering information and examining claim submissions for accuracy
• Educate customers on product knowledge and contractual provisions while documenting all interactions according to departmental procedures
• Maintain customer records and participate in ongoing education related to new services and industry topics

Required qualifications

• High School Diploma or GED
• Less than one year of customer service experience
• Familiarity with medical or insurance terminology is preferred
• Successful completion of provided training
• Demonstrated PC navigation and data entry skills