Maryland Licensed Customer Service Advocate

Job Summary

Providing essential support to members, providers, and brokers, the full-time Maryland Licensed Customer Service Advocate will handle inquiries related to product information, claims resolution, and eligibility in a remote call center environment.

Key responsibilities

• Resolve inquiries by gathering and researching information while examining claim submissions for accuracy
• Educate customers on products and contractual provisions, ensuring understanding of benefits and limitations
• Maintain accurate customer records and document interactions according to departmental procedures

Required qualifications

• High School Diploma or GED
• Less than one year of customer service experience
• Familiarity with medical or insurance terminology is preferred
• Ability to complete training successfully
• Demonstrated PC navigation and data entry skills