Maryland Licensed Lead Customer Service Rep

Job Summary

A company is looking for a Lead Customer Service Representative.

Key Responsibilities

• Monitor customer service department queue management to ensure compliance with service level agreements
• Train and mentor team members, providing feedback on performance and identifying development needs
• Assist team members in resolving inquiries and serve as a subject matter expert on departmental guidelines

Required Qualifications

• Associates degree and/or 4-5 years of experience in customer service
• Knowledge of general computer software (Excel and MS Word)
• Proven ability to work well individually and in a team
• Ability to prioritize and organize multiple tasks
• One year of people leadership experience preferred