Maryland Licensed Medicaid Supervisor

Job Summary

A company is looking for a Remote Medicaid Call Center Supervisor.

Key Responsibilities

• Supervise Customer Service employees to enhance member and provider satisfaction and retention
• Develop, motivate, and evaluate staff while providing ongoing coaching and feedback
• Monitor performance metrics and ensure regulatory compliance while addressing resource allocation and barriers to performance

Required Qualifications

• 4 years of experience in a member/call center environment
• 2 years of experience leading a member/customer service team
• Bachelor's Degree or equivalent work experience
• Preferred experience in a Medicaid and/or Medicare setting