Maryland Licensed Support Agent
Location: Remote
Compensation: Salary
Reviewed: Thu, Mar 13, 2025
This job expires in: 21 days
Job Summary
A company is looking for a Support Agent L1.
Key Responsibilities
- Answering customer phone calls
- Providing remote technical support
- Documentation and incident management using the USPS ServiceNow ticketing system
Required Qualifications
- Ability to obtain a Sensitive level USPS clearance
- Associate degree in a technical field with 3 years of technical support experience, or a high school diploma with 5 years of experience
- Functional knowledge of Windows 10 & 11, Microsoft Office 365, and TCP/IP
- Experience with hardware troubleshooting and ServiceNow Incident Management system
- Reliable internet access and suitable work location for virtual work
COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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Website
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