Maryland Licensed Support Agent

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Thu, Mar 13, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Masters

Job Summary

A company is looking for a Support Agent L1.

Key Responsibilities

Answering customer phone calls
Providing remote technical support
Documentation and incident management using the USPS ServiceNow ticketing system

Required Qualifications

Ability to obtain a Sensitive level USPS clearance
Associate degree in a technical field with 3 years of technical support experience, or a high school diploma with 5 years of experience
Functional knowledge of Windows 10 & 11, Microsoft Office 365, and TCP/IP
Experience with hardware troubleshooting and ServiceNow Incident Management system
Reliable internet access and suitable work location for virtual work

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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