Maryland Licensed Sysadmin HelpDesk

Job Summary

Owning the internal IT experience for a fully remote team, the full-time Maryland Licensed Sysadmin HelpDesk will manage helpdesk support, onboarding/offboarding, and account permissions while ensuring secure and efficient operations.

Key responsibilities

• Serve as the primary point of contact for internal helpdesk requests, troubleshooting hardware, software, and connectivity issues
• Manage user accounts and permissions across core business systems, ensuring compliance with security policies
• Develop and deliver internal training and documentation for IT processes and security awareness

Required qualifications

• 2-4 years of experience in systems administration, IT support, or a helpdesk role, preferably in a remote setting
• Hands-on experience with user/account lifecycle management across SaaS and cloud platforms
• Familiarity with identity and access management concepts, including SSO and role-based permissions
• Experience administering an MDM/endpoint management solution
• Comfort working with Google Workspace or a comparable productivity suite