Massachusetts Access Services Representative

Job Summary

To ensure timely access to care for patients, the full-time Massachusetts Access Services Representative will engage with physicians and patients, manage appointment scheduling, and utilize clinical and administrative systems while working remotely from the MA/CT area.

Key responsibilities:

• Responds to requests from physicians and community providers to facilitate patient access to care
• Engages directly with patients to support prompt appointment scheduling through various communication channels
• Documents and maintains accurate information regarding clinic appointments and patient interactions

Required qualifications:

• Two years of prior experience in a physician office or customer service setting
• Completion of a medical terminology course or willingness to complete one within the first year of hire
• GED or HiSET certification
• Proficiency in using phone, computer, and related technology
• Ability to communicate effectively in English, with Spanish proficiency preferred in some settings