Massachusetts Bilingual Intake Specialist

Job Summary

A company is looking for a Bilingual Intake Specialist to provide legal information and referrals while conducting client intakes.

Key Responsibilities

• Conduct intakes by phone and respond to online intake requests for legal assistance
• Provide accurate information, referrals, or legal advice under supervision
• Utilize case management database to document case facts and prepare case files

Required Qualifications, Training, and Education

• High School/GED Diploma
• Fluency in English and Spanish
• Proficiency in Microsoft Office Suite
• At least 1 year of call center or telephone customer service experience
• At least 1 year of data entry and/or intake-related experience