Massachusetts Help Desk Specialist

Job Summary

Providing 8x5 remote help desk support, the contract Help Desk Specialist in Massachusetts will manage user onboarding/offboarding, troubleshoot software and hardware issues, and maintain ticketing and reporting metrics.

Key responsibilities

• Provide remote help desk support to end users for desktops, laptops, printers, and mobile devices
• Onboard and offboard users while troubleshooting various software and hardware issues
• Maintain tickets, track SLAs, and report on support metrics

Required qualifications

• Experience providing help desk support in MSP or public-sector environments
• Strong troubleshooting and customer service skills
• Ability to respond onsite occasionally when requested