Massachusetts Licensed Call Center Associate

Job Summary

A company is looking for a Call Center Associate in the Insurance Industry for a temporary to permanent position.

Key Responsibilities:

• Receive inbound calls from agents, policyholders, and field representatives in a call center environment
• Manage an individual diary of pending items requiring follow-up via email or outbound phone calls
• Provide technical support and troubleshooting for agents and policyholders regarding insurance policies and billing inquiries

Required Qualifications:

• Up to 2 years of experience in a customer service environment; call center experience preferred
• Bachelor's degree
• Proficient with personal computers and standard business software
• Ability to commit to the entire virtual training program
• Experience with remote work and a stable internet connection is preferred