Massachusetts Licensed Call Taker

Job Summary

A company is looking for a Lifeline Associate Call Taker who must reside in Massachusetts.

Key Responsibilities

• Answer calls to the Lifeline and provide emotional support to individuals in distress
• Conduct safety assessments and respond appropriately based on the caller's risk level
• Maintain confidentiality and adhere to Lifeline policies and performance measures

Required Qualifications

• High school diploma or equivalent
• Compassionate and caring demeanor with strong interpersonal skills
• Dependable and reliable with the ability to manage time effectively
• Cultural competency to work with diverse populations
• Must reside in Massachusetts or New Hampshire